Privacy Policy

Meranti Marine is committed to protecting and respecting your privacy.

This privacy policy explains how we collect, use, store and protect any personal information that you provide to us, including when you use our website, contact us, request information, purchase products or services, or otherwise interact with us.

Please read this policy carefully to understand how we handle your personal data.

For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018, the data controller is:

Meranti Marine
Unit 11 Cabot Business Village
Holyrood Close
Cabot Lane
Poole
Dorset
BH17 7BA

Telephone: 01202 805 997
Email: info@merantimarine.co.uk
Website: https://merantimarine.co.uk

Information we may collect from you

We may collect and process the following information about you:

Information that you provide by filling in forms on our website, https://merantimarine.co.uk, including when you make an enquiry, request a quote, register for an account, subscribe to updates, purchase products or services, or contact us for support.
Information that you provide when corresponding with us by email, phone, post, website forms or other communication channels.
Details of transactions you carry out with us, including orders, enquiries, purchases, payment information and fulfilment details.
Information relating to your use of our website, including details of your visits, pages viewed, resources accessed, traffic data, location data and other communication data.
Technical information, including your IP address, browser type, operating system, device information and referring website.

How we collect your information

We may collect personal information directly from you when you:

Contact us.
Complete a form on our website.
Request information, products or services.
Place an order or make a purchase.
Subscribe to updates or marketing communications.
Respond to surveys or feedback requests.
Use our website.

We may also collect technical information automatically through cookies, analytics tools and similar technologies, where these are used on our website.

IP addresses and technical information

We may collect information about your computer or device, including your IP address, operating system, browser type and usage patterns. This information may be used for system administration, website security, analytics and to help us improve our website and services.

This is generally statistical information about browsing actions and patterns and does not usually identify you directly. However, where this information can identify you, we will treat it as personal data.

How we use your information

We may use the information we hold about you for the following purposes:

To respond to your enquiries.
To provide you with information, products or services that you request from us.
To process and fulfil orders.
To manage our relationship with you as a customer, supplier or contact.
To carry out our obligations arising from any contracts entered into between you and us.
To provide customer support.
To notify you about changes to our products, services or policies.
To improve our website, products and services.
To ensure that website content is presented effectively for you and your device.
To maintain the security and integrity of our website and systems.
To comply with legal, accounting, regulatory or tax obligations.
To send you marketing communications where you have consented to receive them, or where we are otherwise permitted to do so by law.

Lawful basis for processing

We will only process your personal data where we have a lawful basis for doing so. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract — where processing is necessary to provide products or services to you, or to take steps at your request before entering into a contract.
Legal obligation — where processing is necessary for us to comply with legal, tax, accounting or regulatory requirements.
Legitimate interests — where processing is necessary for our business interests, provided your rights and interests do not override those interests.
Consent — where you have given us clear permission to process your personal data for a specific purpose, such as receiving marketing communications.

Where we rely on consent, you may withdraw your consent at any time by contacting us at info@merantimarine.co.uk.

Marketing communications

If you are an existing customer, we may contact you by email with information about products or services similar to those you have previously purchased from us or enquired about, where permitted by law.

If you are a new customer, we will only send you marketing communications where you have consented to receive them.

You can ask us to stop sending you marketing communications at any time by contacting us at info@merantimarine.co.uk or by using any unsubscribe link provided in our emails.

Disclosure of your information

We may share your personal information with selected third parties where necessary, including:

Service providers who help us operate our website, business systems, email services, hosting, payment processing, delivery, analytics or customer support.
Professional advisers, including accountants, insurers, legal advisers and business consultants.
Regulatory bodies, law enforcement agencies, courts or other authorities where required by law.
Third parties involved in the sale, transfer or restructuring of all or part of our business.

We may also disclose your personal information if we are under a duty to disclose or share it in order to comply with a legal obligation, enforce our terms and conditions, protect our rights, protect our customers, or prevent fraud or security issues.

Where we store your personal data

The personal data we collect may be stored and processed in the UK or in other countries where our service providers operate.

Where personal data is transferred outside the UK or European Economic Area, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data security

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure.

Where we have given you, or you have chosen, a password that enables you to access certain parts of our website or services, you are responsible for keeping that password confidential. You should not share your password with anyone.

Unfortunately, the transmission of information over the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of information transmitted to our website. Any transmission is at your own risk.

Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.

How long we keep your information

We will only keep your personal data for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, reporting or regulatory requirements.

The length of time we keep your information will depend on the type of information, the purpose for which it is used, and any legal obligations that apply.

Your rights

Under data protection law, you may have the following rights in relation to your personal data:

The right to be informed about how your personal data is used.
The right to access the personal data we hold about you.
The right to ask us to correct inaccurate or incomplete personal data.
The right to ask us to delete your personal data in certain circumstances.
The right to restrict the processing of your personal data in certain circumstances.
The right to object to the processing of your personal data in certain circumstances.
The right to data portability in certain circumstances.
The right to withdraw consent where we rely on your consent to process your personal data.
Rights relating to automated decision-making and profiling, where applicable.

You can exercise these rights by contacting us at info@merantimarine.co.uk.

We may need to verify your identity before responding to your request.

Your right to object to marketing

You have the right to ask us not to process your personal data for marketing purposes.

You can exercise this right at any time by contacting us at info@merantimarine.co.uk or by using any unsubscribe link included in our marketing emails.

Links to other websites

Our website may contain links to and from third-party websites, including partner, supplier, advertiser or affiliate websites.

If you follow a link to any third-party website, please note that those websites will have their own privacy policies. We do not accept responsibility or liability for those policies or for the way third-party websites handle your personal data.

Please check third-party privacy policies before submitting any personal data to those websites.

Cookies

Our website may use cookies and similar technologies to improve website functionality, analyse traffic and understand how visitors use our website.

Where required, we will ask for your consent before placing non-essential cookies on your device.

Further information about the cookies we use should be set out in our Cookie Policy or cookie settings tool, where applicable.

Complaints

If you have any questions or concerns about how we use your personal data, please contact us first at:

info@merantimarine.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office, which is the UK supervisory authority for data protection matters.

Changes to this privacy policy

We may update this privacy policy from time to time.

Any changes will be posted on this page and, where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Meranti Marine
Unit 11 Cabot Business Village
Holyrood Close
Cabot Lane
Poole
Dorset
BH17 7BA

Telephone: 01202 805 997
Email: info@merantimarine.co.uk
Website: https://merantimarine.co.uk